Frequently Asked Questions

Plans & Pricing

  • Where can I see the pricing table?

    For pricing information, take a look at our plans page.

  • How many sessions does my website have?

    To put it very simply, the way we count sessions is pretty much the same as in Google Analyitcs. The amount of sessions in a month you see in Google Analytics is what you should use.

  • How is Reflective Data different from others
    Multiple tools in one

    Reflective Data combines general and user behavior analytics with feedback from real users. This allows you to get all the insights you need from one platform, saving you both time and money.

    Pricing model

    By pricing only based the amount of sessions tracked we make sure that even the smaller companies can get access to all the great features we offer.

    Also, while giving full overview of the analytics, we don't have to track and store everything. We leave some of that to Google Analytics and pull the data from there. Allowing lower costs both for you and us.

  • Should I track all the sessions?

    If you choose a plan that is smaller than the count of your actual monthly sessions, a sampling will kick in. By doing so you will risk with the accuracy of your reports.

    Our recommendation is to go with the plan that covers all of your monthly sessions.

  • Do you have discounts for non-profits, students, and early-stage startup?

    Yes, Reflective Data does offer discount plans for certain clients, contact us for details.

Platform & Features

  • What features does the platform have?

    Our platform has four key features:

    • Form Analytics
    • Heatmaps
    • On-Site Polls
    • Google Analytics Reports

    For more information, take a look at our plans page.

  • Is there a documentation page?

    Yes, we are constantly updating our documentation page to make sure it's as helpful as possible.

    You can find it here.

  • How to contact support?

    If you come across to a problem that is not answered in the documentation, and for some reason, you don’t feel like using the product forum, you are welcome to write us via email info@reflectivedata.com

    Product Forum is preferred

    We’d like most of the questions to be answered publicly, so others could benefit from the answer, too.

    Therefore, product forum is the fastest way to get your questions answered.

    For a full list of support options, take a look at this page.