Chatbot

A chatbot is a software assistant that converses with users in text or voice.

Written by Reflective Data experts · updated Oct 5, 2026

Modern chatbots built on language models can answer from your content, qualify leads and route issues. Quality depends on grounding in your knowledge, clear boundaries and hand-off to humans.

Measure resolution and satisfaction, not just usage.

Company brain Large language model (LLM)Retrieval-augmented generation (RAG)

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Human in the loop

Human in the loop means a person reviews or approves an AI output or action before…

ai-guardrails.md

AI guardrails

Guardrails are the rules and checks that keep an AI system within safe and intended behaviour.

semantic-search.md

Semantic search

Semantic search finds results by meaning rather than exact keywords.

text-to-sql.md

Text-to-SQL

Text-to-SQL is using AI to turn a plain-language question into a SQL query.

claude.md

Claude

Claude is a family of AI models and assistants from Anthropic.

ai-governance.md

AI governance

AI governance is the set of policies, roles and controls that make sure AI is used…

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