Case Study: Solving The Discrepancy Between A/B Testing Tool, Google Analytics and Backend Data For a Large E-Commerce Business

Working with skewed data can be worse than having no data at all. This is why we’re always promoting all sorts of analytics audits and making sure all data sources agree with each other. At the very least, you should know why the numbers in different tools don’t match (i.e. analytics doesn’t include offline sales but backend does).

Our client in this case study contacted us with a quite specific problem. They were running a decent CRO program with 4-6 A/B experiments running every month. The problem they had with the program, though, was that the numbers they saw in their testing tool Optimizely, Google Analytics and backend didn’t match. In fact, there was a ~35% discrepancy overall.

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A Series of Digital Analytics Related Case Studies Coming Soon

Over the years, we have helped companies of all sizes and from various industries to collect, process and make use of digital data.

Something we should have started doing a long back is sharing the success stories of our clients. We’ve done so many cool things together and for our clients that these stories are definitely worth sharing, and reading.

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Unsampled Hit-Level Google Analytics Data Without 360

Google Analytics is a really good tool for marketing-focused digital analytics. And by far the most popular one in this segment. With some custom setup, you can also use Google Analytics for tracking SaaS and other web apps & products.

Two of the most common shortcomings of Google Analytics that most of the more advanced users experience, though, are the lack of hit-level granularity and sampling. In this article, we are taking a look at some of the ways you can overcome these shortcomings without spending a fortune on Google Analytics 360.

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